Outsourcing and Partnering
Streamlined, controlled composite applications simplify and manage the outsourcing of call centre activities
Delivering the right blend of customer service quality and cost requires that portions of processes are outsourced.
The ease of training and clear process definition ensure that outsourcers are able to become productive quickly and cost-effectively
The fact that the entire application is delivered securely via a web browser ensures that communications costs are kept down and IT delays are minimal in bringing a new outsourcer on line.
At the same time, the monitoring and audit capabilities built into the Platform allow individual actions to be analyzed, as well as ensuring overall performance and adherence to SLAs can be monitored
Clear processes supported by appropriate IT
Corizon composite applications wrap all the IT functions and data required to support a process to be outsourced into a single, secure application that is easy to hand over to your outsourcer.The ease of training and clear process definition ensure that outsourcers are able to become productive quickly and cost-effectively
The fact that the entire application is delivered securely via a web browser ensures that communications costs are kept down and IT delays are minimal in bringing a new outsourcer on line.
Control over data and performance
Using our software, core applications and data remain with the parent company, addressing regulatory and consumer concerns over security and access control.At the same time, the monitoring and audit capabilities built into the Platform allow individual actions to be analyzed, as well as ensuring overall performance and adherence to SLAs can be monitored
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