Multi-channel Interactions
Corizon addresses the challenge of providing a consistent experience no matter what channel the customer uses
Corizon uses pre-fabricated UI building blocks as the basis for its composite applications. These building blocks can be mashed up into solutions for different customer interaction routes including:
- in retail outlets
- via self service portals and kiosks
- via resellers
- via field staff
- in the contact centre via phone, e-mail or chat
The result is reduced development and maintenance effort, and crucially, consistency of customer experience across channels. As a result, one of the main causes of customer irritation and brand damage – inconsistencies and hand offs between channels – is removed.
Discover how Corizon customer service solutions also: