Mondial Assistance selects Corizon to streamline contact centre operations

London - 26 April 2010

Enterprise mashup to blend desktop applications with Cisco Agent Desktop to improve customer experience.

Corizon today announces that its Enterprise Mashup Platform has been selected by Mondial Assistance in the UK to simplify and streamline the work of its contact centre agents.

The new solution will combine Mondial’s established desktop applications with its Cisco Agent Desktop infrastructure to create a simple set of screens that are easy to use, and crucially minimise the time to identify, validate and record customer interactions. The new solution from Corizon will optimise and automate the process of entering customer information, increasing efficiency and providing a quicker service for the customer.

Suzi Jones, Operations Director at Mondial Assistance in the UK, says “It is vitally important to Mondial Assistance that we deliver the most timely, responsive customer service possible. Bringing Corizon’s Mashup technology to our agent desktops will allow us to make significant progress against this goal by delivering the crucial link between our investments in applications and telephony infrastructure. It will also allow us the flexibility to quickly change processes as our customers needs and products evolve.”

Eric Guilloteau, CEO of Corizon says “We are very excited to be working with Mondial Assistance to improve the efficiency and usability of its agent desktops. This project represents a great opportunity to rapidly reuse and combine existing investments in a way that provides a fast payback and significant benefit to Mondial Assistance customers and agents, as well as providing the basis for ongoing improvement and change”.