Corizon & Semafone Enter Technology Partnership

London - 24th November 2009

Delivering fully integrated, PCI compliant secure voice transactions to contact centres

Corizon, the Enterprise Mashup Company and Semafone, specialists in voice transaction security, have signed a technology partnership. This partnership results in the delivery of integrated secure payment applications to the contact centre and other payment processing areas of businesses. Semafone has developed unique technology that enables secure credit/debit card payments by phone whilst the agent is still connected, dramatically enhancing the customer experience. The Corizon Enterprise Mashup platform easily combines Semafone into existing contact centre applications, providing a secure end to end payment solution.

Semafone was founded by call centre professionals who created the Semafone solution to tackle the compliance requirements experienced by contact centre operations. Semafone is a unique solution that delivers secure voice transactions. It tackles card fraud & identity theft in contact centres with an innovative approach that keeps the business and customer data secure – protecting the brand, increasing operational flexibility, lowering compliance costs and increasing customer satisfaction.

Corizon delivers an enterprise mashup platform that enables non-intrusive integration of multiple desktop applications into a fit for purpose solution, regardless of the application platform. The Corizon platform is used in contact centres where there are often multiple applications on the desktop and agents switch between screens, inputting data multiple times to effectively respond to a customer enquiry. The Corizon platform simplifies the integration of Semafone into existing applications; ensuring that the payment process is secure and compliant and that it is seamlessly embedded into the end to end transaction process.

PCI compliance is a standard for all businesses that process credit/debit card payments, it seeks to ensure the security and integrity of cardholders data. The combined technologies ensure that businesses can quickly and easily implement full payment process security. This is achieved by restricting access to cardholder data in a customer and agent friendly way, within the existing infrastructure. The payback is absolutely clear, businesses are able to provide user friendly, voice payment systems that give customers the confidence that their credit card and banking details are secure and are easy for customers and agents to use.

Tim Critchley, MD, Semafone says “Semafone makes paying by phone secure because it ensures that no card details are seen or heard by contact centre agents nor stored by the centre’s call recording system.  The customer and agent are connected throughout, resulting in a very user friendly and secure solution. The Corizon Enterprise Mashup platform enables the seamless integration of Semafone into whatever application platform already exists ensuring an integrated end to end process.”

David Davies, VP Product Strategy, Corizon adds “The Corizon Enterprise Mashup platform is unique in its ability to integrate applications from any platform into a single composite application, so is ideal for embedding Semafone.  Corizon will easily combine Semafone within existing applications to deliver a secure payment process and fit for purpose agent desktop, improving productivity, customer interaction and agent motivation.”