Utilities

Global utilities businesses are under continued pressure to improve their customer experience. Customers seek choice and convenience but want this without additional costs.

Corizon allows utilities firms to address challenges they face in:-

• controlling the costs of end to end customer experience delivery
• meeting increased customer expectations for self service
• cross and up-selling and bundling multiple products and value added services
• retaining customers for longer
• making back office processes efficient and seamless

Corizon Enterprise Mashups combine business applications to make employees and customers more effective and improve customer experience delivery through:-

• reducing the cost of delivering end to end customer experience by increasing agent efficiency and moving more activities to the web
• increasing revenue per customer by rapidly implementing product bundling and upsell strategies across siloed "product" systems
• reducing back-office costs through streamlining, and moving functions to front-line employees

Corizon has delivered enterprise mashup solutions based on a wide range of Utility specific applications including Lodestar Billing, Lodestar AGL Metering in addition to CRM applications Siebel, Sugar CRM, Salesforce.com.

For more information about CRM and the Unified Desktop please download the Datamonitor Research Report here