Financial Services
Financial Services companies run complex global operations under increasing regulatory pressures which vary from country to country whilst having to respond to rising demand for innovative and cost effective customer experience delivery.
Corizon allows financial services firms to address challenges they face in:-
- controlling costs of delivering customer experience
- ensuring regulatory compliance
- cross and up selling financial products based on relevant and up to date customer knowledge
- white labelling and partnering
- evolving branch and IFA relationships
- optimizing multiple, legacy product centric IT systems
Corizon Enterprise Mashups combine business applications to make employees, and customers more effective, improve customer experience delivery and improve relationships with intermediaries through:-
- reducing the cost of delivering customer experience by increasing user productivity
- enforcing and auditing user activities for compliance purposes
- increasing revenue per customer by rapidly implement up-sell and cross-sell of financial products
- simplifying the support of white label and affinity marketing products by giving users the right information at the right time based on the customer relationship
- providing better tools to branch advisors and intermediaries
- reducing back-office costs through streamlining, and moving functions to front-line employees
- Separating innovation in the business from changes and migration of legacy product-based systems
Corizon has extensive experience in delivering enterprise mashups for financial services based on platforms including Openzorg, Siebel, Peoplesoft, Vantive, Microsoft Dynamics, Sugar CRM, Salesforce.com and many more.
“We chose Corizon for its proven ability to take IT assets and match them to what our customers, agents and business need. As a result of using Corizon, we can now handle customer’s queries more efficiently. Increasing sales productivity by almost 50 per cent while cutting call handling times by 7 per cent has exceeded our expectations. Corizon’s low risk, high return approach to delivering key process improvements by recombining existing application investments, is proving to be extremely valuable.”
